9bd Privacy Policy — How We Protect Your Information

9bd (Website: 9-bd.win) an internationally licensed online gaming platform. This Privacy Policy applies to our website, mobile app, and all other digital services.

By using our platform, you are deemed to have consented to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our platform.

This Privacy Policy is our Terms and Conditions- and should be read together with it. Both documents together define the complete relationship between you and us.

9bd only collects data that is strictly necessary to operate its services. A detailed breakdown of each data type is provided below:

9bd collects information through several methods. We are committed to keeping you informed about each of them:

• Directly from you: Information you voluntarily provide when completing registration, KYC verification, deposit, and withdrawal forms.
• Automatically: Technical information is collected via cookies and similar technologies while you browse our site.
• From Third Parties: Relevant information may be received from payment providers and identity verification services.
• From Gaming Activity: Server logs are automatically generated during gameplay.
• From support interactions: Conversations with support via live chat or email may be recorded and stored.

9bd uses your data only for specific, defined purposes. It is never used for any unauthorized purpose:

• Account Management: To verify registration, authenticate logins, and ensure account security.
• Financial Transactions: To process deposits and handle withdrawal requests.
• Legal Obligations: Meeting KYC, AML (Anti-Money Laundering), and other regulatory compliance requirements.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To analyze your usage patterns and improve the quality of our services.
• Contact: To send important updates, promotions, and support messages.
• Responsible Gaming: To identify problem gambling behavior and provide the necessary support.

If you wish to opt out of marketing communications, notify our support team at any time and we will remove you from the list.

9bd never sells your personal data to third parties. However, limited data sharing may be necessary in certain circumstances:

• Payment Provider: Payment service providers such as bKash, Nagad, and Rocket receive the information needed to process transactions.
• KYC Service Providers: Identity documents may be shared with specialized identity verification companies.
• Legal Authorities: Disclosure of information is legally required when ordered by a court or requested by a legitimate government regulatory authority.
• Game Provider: Live Casino and slots game providers may receive limited data necessary to operate their games.
• Auditors and Inspectors: Relevant data is shared with independent auditors to maintain licensing compliance.

9bd uses the latest technology to protect your personal and financial information. Our security infrastructure operates across the following layers:

• 256-bit SSL/TLS Encryption: All data transferred between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account logins.
• Firewall & IDS: Servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.
• Data Minimization: We do not collect or store more data than necessary.
• Access Controls: Staff can only access the information necessary for their specific role.

Please note — no organization can guarantee 100% security on the internet. Make sure to keep your password confidential and avoid logging in from unfamiliar devices.

9bd uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and the core functionality of the site.
• Performance Cookies: Analyzes user behavior across different parts of the site to improve performance.
• Functionality Cookies: Used to remember your preferences, such as language and timezone.
• Analytics Cookies: Used to understand site traffic and usage patterns.

You can block or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain site features.

Under 9bd's Privacy Policy, you have the following rights regarding your personal data:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

9bd does not retain your data longer than necessary. Retention periods vary by data type, as outlined below:

• Account Information: For the duration of the active account and up to 5 years after closure (as required by law).
• Financial Transaction Records: Minimum 5 years — in accordance with AML and tax regulations.
• KYC Documents: At least 5 years after account closure.
• Gaming Logs: Maximum 3 years or until the dispute is resolved.
• Support Conversations: Maximum 2 years.
• Cookies Data: 30 days to 2 years, depending on the cookie type.

At the end of the retention period, data is securely and permanently deleted.

9bd's services are strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at the time of registration.
• Additional proof-of-age documents may be requested if there is any doubt.
• If it is found that data has been collected from a minor, that information will be deleted immediately and the account will be closed.

9bd may update this Privacy Policy from time to time. Our process varies depending on the nature of the change:

• Minor Changes: Updated directly on the page, with the date at the top of the page changed accordingly.
• Major Changes: A notification will be sent to your registered email and a notice will be displayed on the site.
• Before the New Policy Takes Effect: At least 7 days' notice will be provided.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

For any privacy-related questions, requests, or complaints, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the site (available 24/7)
• Response Time: Usually within 24 hours; up to 30 days for complex matters.